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• Upgrading: When you upgrade to a higher plan, the changes take effect immediately. We'll prorate your billing and only charge you the difference for the remainder of your billing cycle.
• Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
• Team to Individual: If you need to switch from a team plan to an individual one, you can do so from your billing settings. Note that team-specific features will no longer be available.
• Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.

• The Free Plan is designed for organizations evaluating asset management and wanting to test SoftwarePac’s core features before upgrading.
• Ideal for very small teams that manage fewer than 100 assets and do not require advanced functionality or dedicated support.

• You can continue adding assets, but access to advanced features remains locked until you upgrade.
• Reporting, automation, and bulk actions may become restricted once you pass the 100-asset limit.
• You’ll receive upgrade prompts so you can move to a paid plan without losing any existing asset data.

• Monthly plans are billed in advance and can be canceled at any time.
• When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
• We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.

• For annual plans canceled within the first 30 days, we offer a full refund.
• For cancellations after 30 days but before the full year, we may provide a prorated refund for the unused months, less a 20% early termination fee.
• Contact our billing team with your specific situation for consideration.

• If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
• Educational and non-profit subscriptions follow the same refund policies.
• Enterprise plans have custom terms specified in your contract.

To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.

• Your data is hosted in a secured cloud environment with isolated reso
  
  • Your data is hosted in a secured cloud environment with isolated resources, reducing exposure to other tenants.
  • All communication is encrypted using modern HTTPS/TLS protocols to protect data in transit.
  • The infrastructure includes protections such as firewalls, threat monitoring, and regular security patching.
  • Server access is tightly controlled through authenticated administrative access and industry-standard security practices.
  • Automated backups and continuous monitoring help ensure your data remains safe, available, and recoverable.

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• Physical assets like laptops, desktops, servers, tools, and equipment.
• Software licenses, subscriptions, and cloud services.
• Digital assets such as documents, passwords, and access keys.
• Custom asset types tailored to your industry or workflow.

• Upload CSV files for assets, users, locations, and categories.
• Use preformatted templates to ensure clean data import.
• Map fields easily during the import process.
• Fix errors with real-time validation messages.

• Scan using any mobile device camera—no special hardware required.
• Generate QR/Barcode labels directly from the platform.
• Quickly pull up asset details with a single scan.
• Improve audit accuracy and reduce manual entry errors.

• Monitor stages such as in-use, in-repair, assigned, reserved, or retired.
• Track warranties, depreciation, and replacement cycles.
• Set reminders for renewals, maintenance, or end-of-life events.
• Improve budget planning with lifecycle visibility.

• Create admin, manager, and viewer-level roles.
• Restrict access to specific asset categories or locations.
• Audit user activity to maintain accountability.
• Support for collaboration across teams and departments.

• Assign assets to employees, contractors, or teams.
• Track who has what and for how long.
• Maintain history of every assignment and return.
• Receive alerts when items are overdue.

• Monthly and annual billing options are available.
• Invoices are generated instantly and sent to your registered email.
• You can upgrade, downgrade, or cancel anytime.
• All charges are processed securely through our payment provider.

• Upgrades apply immediately with prorated billing.
• Downgrades take effect at the end of your current billing cycle.
• No disruption to your existing data or settings.
• All plan details are visible in your account dashboard.

• Credit and debit cards (Visa, Mastercard, Amex).
• UPI, net banking, or region-specific methods (if supported by the payment gateway).
• International cards for users outside your country.
• Automatic renewals enabled for uninterrupted service.

• Your data stays intact but premium features become locked.
• You can still access essential information under the Free Plan limits.
• You can reactivate your subscription anytime without losing data.
• Data deletion only happens if you request permanent removal.

• Daily automated backups are stored securely in the cloud.
• Backups are retained for a defined period for recovery.
• No manual action is needed from the user.
• You can request a full data restore if needed.

• REST API support will allow integration with HR, ERP, and IT systems.
• Endpoints will support reading, writing, and updating asset data.
• API keys and authentication ensure secure access.
• Documentation will be provided for developers.

• Every action—asset edits, assignments, logins—is recorded.
• Audit logs help maintain accountability and transparency.
• Admins can filter logs by user, date, or activity type.
• Export options support compliance and reporting requirements.

• Track assets across branches, warehouses, and departments.
• Assign specific assets to distinct locations for clarity.
• Generate reports location-wise for easier audits.
• Restrict access so users only see their relevant location’s assets.

• Set recurring reminders for calibration, inspection, or renewal dates.
• Receive alerts via dashboard or email.
• Attach service records and vendor details for tracking.
• Reduce downtime with proactive maintenance planning.