Effective Date: (Updated) _04/22/2024__________________

SoftwarePac LLC (“SoftwarePac,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who use our SoftwarePac™ website, mobile application, and related services (collectively, the “Service”). This Privacy Policy explains how we collect, use, store, and share information about users of the Service.

By accessing or using the Service, you acknowledge and agree to the practices described in this Privacy Policy. This Policy applies only to the Service and does not extend to websites, applications, or services operated by third parties, even if accessed through the Service.

1. Information We Collect

SoftwarePac collects information in several ways—both information that you voluntarily provide and certain data collected automatically.

Information You Provide Directly

You may browse certain public areas without sharing any personal information. However, to access core features of the Service—such as asset management, inventory tracking, or account administration—you may be required to provide personally identifiable information (“PII”), including:

• Name
• Email address
• Phone number
• Job title or organization details
• Billing or payment information (if applicable)

We only collect PII when you voluntarily submit it, such as when creating a User Account, contacting support, or using specific Service features.

Cookies & Tracking Tools

We use cookies and similar technologies to:

• Improve platform security
• Store user preferences
• Streamline login sessions
• Better understand Service usage patterns

Cookies used by SoftwarePac do not contain personal identifiers. You may disable cookies through your browser settings, though certain Service features may operate less efficiently without them.

Log Data

Our systems automatically capture non-identifying technical information, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of access
• Referring and exit URLs

This data helps us understand usage behavior, diagnose technical issues, and enhance Service performance.

Usage Activity

We may track:

• Search queries
• Modules accessed
• Assets viewed or edited
• Interaction history

This information helps improve functionality, personalize your experience, and enable efficient navigation.

2. How We Use and Share Information

SoftwarePac uses the information collected to operate, improve, and maintain the Service. Specifically, we may use your information to:

• Provide and enhance platform functionality
• Personalize user experience
• Deliver customer support
• Improve product features
• Facilitate authorized communications between you and SoftwarePac

We May Share Information Under the Following Circumstances:

A. Legal, Security, and Compliance Requirements

We may disclose personal information if we believe, in good faith, that such disclosure is necessary to:

• Comply with applicable laws, subpoenas, or government requests
• Enforce our Terms of Use
• Detect, prevent, or address fraud or security threats
• Protect SoftwarePac, our employees, and users of the Service

B. Business Transfers

If SoftwarePac is involved in a merger, acquisition, restructuring, or sale of assets, user information—including PII—may be transferred as part of the transaction.
If ownership changes, we will provide notice on the Service at least 30 days in advance.

C. Service Providers

We work with trusted third-party vendors who assist with:

• Cloud hosting
• Data storage
• Payment processing
• Technical support
• Analytics

These providers may receive necessary information solely to perform services on our behalf, and they are required to maintain confidentiality.

D. Aggregated, Non-Personal Data

We may share anonymized or aggregated information—such as usage trends or feature performance—with partners, customers, or analytics services. This information cannot identify individual users.

3. Your Choices and Control

You may request to update, correct, or delete information associated with your account.
To submit such requests, contact:

📧 privacy@softwarepac.com
(You may replace with your real address.)

We may decline requests that:

• Are unreasonable or repetitive
• Compromise the privacy of others
• Conflict with legal obligations
• Require disproportionate technical effort

4. Data Security

We maintain administrative, technical, and physical safeguards to protect the information stored on our systems, including:

• Encrypted data transmission
• Restricted-access hosting facilities
• Role-based access controls
• Employee training on data protection

However, no internet-based system is completely secure.
You acknowledge that:

• Transmission of data over the internet carries inherent risks
• SoftwarePac cannot guarantee 100% security
• You submit information at your own risk

Once we receive your data, we take reasonable measures to secure it on our systems.

5. Children’s Privacy

The Service is not designed for or directed toward individuals under 18 years of age.
We do not knowingly collect personal information from minors.
If we learn that a minor has submitted personal information, we will take steps to remove it.

6. Changes to This Privacy Policy

SoftwarePac may update this Privacy Policy periodically.
Changes will appear on this page with an updated effective date.
Your continued use of the Service indicates acceptance of the revised Policy.

7. Mediation and Dispute Resolution

If a dispute arises relating to this Privacy Policy or your use of the Service, you agree to make a good-faith effort to resolve the matter directly with SoftwarePac.

If unresolved after 45 days from written notice of the dispute, both parties agree to participate in mediation in Virginia, using a mutually agreed mediator.

If you initiate arbitration, administrative action, or litigation without first attempting mediation, you waive the right to recover attorney’s fees—even if such fees would otherwise be available.

8. Contact Information

For questions about this Privacy Policy or SoftwarePac’s data practices, contact us at:

📧 privacy@softwarepac.com
(Replace with your actual official email.)

9. Terms of Use

Please refer to the SoftwarePac Terms of Use, which govern your use of the Service and describe additional rights and responsibilities.